Refund policy
This policy explains how refunds and cancellations work for paid Listwell reports. Prices below match the live product. Polar is the merchant of record for card payments.
What you can buy
- Free basic report: no charge.
- Full report (once): A$9.99 for fix steps and a one-off unlock for that business.
- Continued reports (monthly): A$4.99/mo per business. Listwell re-runs the check about every 30 days and emails you when the report is ready.
- Continued reports (yearly): A$49/yr (about two months free). Same continued entitlement as monthly, billed once per year per business.
One-off full report
After you pay A$9.99, you receive access to the full report for that business. You may re-run the report once for free within 30 days of purchase. After that window, another full run requires a new purchase or a continued plan.
If a technical fault on our side stops you from accessing a report you paid for, contact us through https://obambulo.studio and we will fix access or discuss a refund.
Subscriptions
Monthly and yearly plans renew through Polar until you cancel. Cancelling stops future charges. Scans continue until the end of the period you have already paid for. After that, new scans stop, and you keep every previous scan and the report data already stored for that business. A refund or chargeback removes that paid access.
Manage billing through the Polar customer portal linked from your Listwell account when available.
Refunds
Polar processes payments and may issue refunds according to its policies and applicable law. When a payment is refunded through Polar, Listwell revokes the related paid entitlement for that business.
Nothing in this policy limits your rights under the Australian Consumer Law, including when a paid report is not supplied as described. Contact obambulo studio through https://obambulo.studio if something went wrong with your purchase.
Related pages
See Terms of use and Privacy policy for general service terms and data handling.